Refund policy
RETURN, EXCHANGE & REFUND POLICY
RETURNS
We hope you are happy with your purchase. If you change your mind, you may notify us that you wish to return an eligible item within 14 days of receiving your order.
To start a return, please email contact@hadiajewelrystudio.com with your order number and the item(s) you wish to return.
Once you have notified us of your return, the item must be sent back within the applicable return period. Items should be returned:
• Unworn and unused
• Undamaged
• With their original packaging where reasonably possible
• With any seals or protective packaging intact, where applicable
Customers are responsible for the cost of returning unwanted items unless the item is faulty, damaged, incorrect, or we agree otherwise.
For eligible cancellations of an entire UK online order, we will refund the standard outbound delivery charge where required by law. If you selected a more expensive delivery method, such as express delivery, any additional amount above our standard delivery charge is not refundable.
EXCHANGES
If you would like to exchange an eligible item, please contact contact@hadiajewelrystudio.com within 14 days of receiving your order.
Customers are responsible for the cost of returning an unwanted item for exchange. For UK exchanges, we will send the replacement item without an additional standard delivery charge.
Exchanges are subject to stock availability.
HYGIENE & PIERCED JEWELLERY
For hygiene reasons, pierced jewellery such as earrings may not be eligible for return or exchange once any hygiene seal or protective packaging has been opened or removed, where the applicable law permits this exception.
This does not affect your rights if an item is faulty, damaged, or not as described.
PERSONALISED OR CUSTOM-MADE ITEMS
Items made to your specifications or clearly personalised cannot normally be returned simply because you have changed your mind.
This does not affect your rights if the item is faulty, damaged, or not as described.
SALE ITEMS
Sale or discounted items are subject to the same statutory consumer rights that apply to other goods. Eligible online purchases may still qualify for cancellation or return under applicable consumer law.
Items specifically identified as non-returnable will only be treated as such where permitted by law.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us as soon as possible at contact@hadiajewelrystudio.com if an item is faulty, damaged, incorrect, or not as described. Please include your order number and, where possible, photographs showing the problem.
Your statutory rights are not limited to a 14-day return period. Where goods are faulty, damaged, or not as described, you may have additional rights under applicable consumer law.
Where appropriate, we will arrange a repair, replacement, refund, or other remedy in accordance with your legal rights. Where we are responsible for the return, reasonable return costs will be covered by us.
REFUNDS
Once we receive and inspect your return, we will notify you about your refund.
Approved refunds will be made to your original payment method. We aim to process refunds promptly, but your bank or payment provider may require additional time for the funds to appear in your account.
Where applicable, refunds will be made within the time limits required by law.
If you have not received an approved refund after 15 business days, please contact contact@hadiajewelrystudio.com.
UNDELIVERED OR RETURNED PARCELS
Please make sure that your delivery address is complete and correct when placing your order.
If an order is returned to us because of an incorrect or incomplete address, failed delivery, refusal of delivery, or unpaid customs charges, please contact us.
Where the circumstances are the customer’s responsibility, we may deduct shipping or return costs that we have reasonably incurred from any refund, where permitted by law.
If you would like an order to be sent again, additional shipping charges may apply.
INTERNATIONAL ORDERS, DUTIES & TAXES
For some destinations, including eligible European Union orders, applicable duties and import taxes may be calculated and collected at checkout. Where they are collected at checkout, the applicable amount will be shown during checkout.
For destinations where duties and import taxes are not collected at checkout, the recipient may be responsible for applicable customs duties, import taxes, handling charges, or other fees imposed by the destination country.
If an international parcel is returned to us because delivery was refused or required customs charges were not paid, any refund will be processed after the parcel has been returned to us. Shipping, return, customs, or other costs reasonably incurred may be deducted where permitted by law.
Please see our Shipping Policy for current shipping rates, free-shipping thresholds and estimated delivery times.
YOUR STATUTORY RIGHTS
Nothing in this policy excludes, restricts, or affects any statutory rights you have under applicable consumer law.
For questions or to request a return or exchange, please contact: